At House of Wise, we strive to offer same-day fulfillment on most weekdays, excluding holidays. If you place an order on Friday night, Saturday, or Sunday, it will be shipped on Monday. All orders are shipped in discreet packaging. Currently, we do not offer international shipping. If your item arrives damaged, broken, disfigured, or melted, please contact us for a full refund or return upon providing reasonable proof. Cancellations must be submitted via your Customer Portal before your order is dispatched from our fulfillment center. If you do not have an account, please check your inbox for an invitation or register here (ensure your email matches the one used to place your order). If your package is marked as delivered but cannot be found, contact your local USPS with your tracking number. House of Wise is not responsible for lost or stolen packages as we have no control over them once handed to the carrier. Please allow for delivery delays during peak order seasons. Items arriving significantly later than expected may qualify for a partial refund unless a notice of delay is given and cancellation options are offered. For more details, visit our Refund Policy.